Frequently Asked Questions

General FAQ

Are all dresses in stock?

We have one the largest in stock inventories in Pacific Northwest. Unfortunately not all dresses on our website are in stock. However, we can order any dress on our website. Our clearance dress are all in stock.  Please call our sales team for availability. 360-768-5154

Where are you located?

We are located in the Vancouver Artillery Barrack at Officers Row.

Why should I buy my dress from Crown Bridal?

  • Award winning boutique from the Bridal Industry and from our business community.
  • We are the 4th largest Morilee reseller on the West Coast.
  • Our 5-star Curators offer expert service and attention to detail.
  • Unparalleled quality, price and selection compared to our competitors.
  • Largest selection of gowns, bridesmaids dresses and mother of the bride.

Do I need an appointment?

  • Not to browse inventory.
  • Yes when reserving a dressing room and personal curator.
  • Appointments are required for Bridal, Bridesmaid, and Men’s wear.

How long should I expect my appointment to last?

  • Two and a half hours or more.
  • Suit Rental consultations are approximately 60 minutes.

Do you offer alterations? How far in advance do I need to setup?

  • Not in house, we have partnered with a reputable Specialist.
  • We will provide you with their referral and contact information.
  • We suggest you set your first appointment with a seamstress 8-12 weeks before your wedding. Before your appointment make sure you have all your undergarments with you, such as bra, slip and shoes. It makes a huge difference in the fit of your gown.

What Designers do you carry?

  • Morilee by Madeline Gardner
  • Randy Fenoli by Randy Fenoli
  • Crown Bridal Couture – by Crown Bridal

What can I expect during my appointment?

  • We begin our appointment with a one-on-one interview, reviewing your online interview submission.
  • Private one on one curator will be assigned to you for the duration of your experience with Crown Bridal. Providing their undivided attention, customer service and product knowledge.
  • We serve champagne and bottled water during bridal appointments.
  • An informative exploration of inventory and product knowledge.
  • Through explanation of our purchasing process.
    • Quick ship availability
    • Alterations
    • Modifications and customizations
    • Same day sample gowns and off the rack availability
    • Rush fees and layway
  • Measurements – On all special orders (off the rack exception)
    • Special order gowns will not be ordered without taking measurements to insure proper fit.
    • Tuxedos are special order and measurements are preferred to be taken in store to insure proper fit.
  • Gratuity
    • Gratuity is not a requirement. However, as with any customer service-based industry representative our curators greatly appreciate gratuity for their expertise and customer service.
    • All gratuities are passed directly to your personal curator.

Are children welcome to attend appointments?

Yes! All children regardless of age must be accompanied by and adult and as with any guest are not permitted in dressing rooms for the duration of the appointment. (Breast feeding exception)

Bridal FAQ

Are all dresses in stock?

We have one the largest in stock inventory in Pacific Northwest, unfortunately not all dresses on our website are in stock. However, we can order any dress on our website. Our clearance dress are all in stock.  Please call our sales team for availability. 360-768-5154

What prices do your bridal gowns range from?

  • $500.00 to $4000.00
  • The volume of our inventory averages $1100.00 – $1500.00.

If I order my Wedding Gown from Crown Bridal are there additional discounts?

Yes, we offer military, law enforcement and emergency services personnel receive a 5% discount.

How many guests can I bring with me?

  • We recommend no more than 3-4 guests. Please call in advance with a larger guest count request.
  • We will do our best to accommodate.
  • Groom’s can bring 5 guests for suit measurements.

How many can I bring to a VIP party?

  • 10 people are included in Service/Catering fee.
  • 15 people with additional fee.

How long does it take to order my wedding gown?

Depending on the designer and time of year, a dress can take (one week) to (five months) to arrive. However, some designers have quicker delivery times or offer a rush fee option with an additional cost.

What size samples to you carry?

2 through 30. We also carry the best plus size bridal gown selection with sample sizes ranging from 16 to 30.

What are your requirements for purchasing a wedding gown?

All sales are final! We require a 50% deposit when purchasing your wedding gown. We do not accept checks. Auto-pay payment plan required when not paying in full at time of purchase.

When should I order my accessories?

You should purchase your accessories when you select your wedding gown!! Our accessories can take 2 weeks to 4 months.

What is a trunk show?

Trunk shows give our brides the opportunity to view brand new collections fresh off the runway. Brides get the privilege of working one-on-one with the owner and staff, making your experience even more unforgettable! When purchasing a “PRE-SEASON RELEASE”!!

Do you offer group discounts?

  • When you purchase your wedding dress with Crown Bridal, all bridesmaid, Mothers, Junior Bridesmaids and Groomsmen will receive a special discount.

Do you offer gown cleaning and preservation?

After your wedding we offer cleaning and preservation on all wedding gowns, even if you didn’t purchase it through Crown Bridal. We offer special discounts to our brides. Visit our Gown Preservation under Services for more information.

Bridesmaids & Mothers FAQ

Are all dresses in stock?

We have one the largest in stock inventory in Vancouver, unfortunately not all dresses on our website are in stock. However, we can order any dress on our website. Our clearance dress are all in stock.  Please call our sales team for availability. 360-768-5154

How long does it take to order bridesmaids/mothers dresses?

  • These dresses take approximately (one week) on quick ship to 5 months to arrive. We prefer that you order 6 months out from the wedding at the latest, however rush options are available.
  • View our Bridesmaid Collections

What if I have bridesmaids who live out of town?

Your bridesmaids will need to provide us with their bust, waist, and hip measurement. We suggest having their measurements taken by a professional. She then would need to call us with her measurements in order for us to select the best size.

What are your requirements for purchasing a bridesmaid/mother’s dress?

The order will be placed with the designer once the order has been paid in full.

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